The website vietnammagic.com (the "Website") presents the Vietnam Magic brand and is owned and operated by VIETNAM MAGIC COMPANY LIMITED ("the Company", "we" or "us"). Enterprise and tax code: 0109615146. Enterprise registration certificate first issued by the Hanoi Department of Planning and Investment on 29 April 2021. Legal representative: Nguyễn Vũ Thế Trường. Registered office: No. 26, Lane 280/3 Le Trong Tan Street, Phuong Liet Ward, Hanoi, Vietnam. Representative office: Hanoi, Vietnam. Phone/Zalo: 083.9988.966. Email: hocvienaothuat@gmail.com.
We respect your right to complain under Vietnam's Law on Consumer Protection and handle complaints fairly and transparently.
1. How to reach us
- Phone/Zalo: 083.9988.966 (8:00 am – 10:00 pm daily (GMT+7)).
- Email: hocvienaothuat@gmail.com.
- In writing to our registered office: No. 26, Lane 280/3 Le Trong Tan Street, Phuong Liet Ward, Hanoi, Vietnam.
Please include your name, phone number, the event or contract concerned, what went wrong and any supporting documents.
2. Process
- Acknowledgement within 1 working day.
- Investigation with the staff, performers or partners involved.
- Response with our findings and proposed solution within 7 working days of receiving complete information. For complex cases we will explain why more time is needed and when to expect an answer.
- Resolution once you agree: we carry out what we committed to (a make-up performance, price reduction, refund…).
3. Mediation and disputes
We prefer to settle disputes by negotiation and mediation in good faith. Failing agreement, you may contact the consumer protection authority, a commercial mediation or arbitration body, or bring a claim before the competent court of Vietnam.
4. Our commitments
- We never obstruct a complaint.
- We keep your information confidential throughout.
- Where we are at fault, we put things right and compensate as required by law.
Updated: 22 Oct 2026 ·