The website vietnammagic.com (the "Website") presents the Vietnam Magic brand and is owned and operated by VIETNAM MAGIC COMPANY LIMITED ("the Company", "we" or "us"). Enterprise and tax code: 0109615146. Enterprise registration certificate first issued by the Hanoi Department of Planning and Investment on 29 April 2021. Legal representative: Nguyễn Vũ Thế Trường. Registered office: No. 26, Lane 280/3 Le Trong Tan Street, Phuong Liet Ward, Hanoi, Vietnam. Representative office: Hanoi, Vietnam. Phone/Zalo: 083.9988.966. Email: hocvienaothuat@gmail.com.
1. Payment
- Bank transfer in VND to the account in the name of VIETNAM MAGIC COMPANY LIMITED stated in the quotation, booking confirmation or contract. Please include your name, phone number and the event name (or contract number) in the transfer note.
- Cash paid directly to the Company against a receipt.
The Website has no online payment gateway and never collects card details. We will never ask you to pay into an account not stated in the quotation or contract; if you receive such a request, call 083.9988.966 before paying.
When to pay: individuals pay a deposit on confirmation and the balance right after the event; organisations pay according to the contract schedule (usually an advance and the balance after acceptance and invoicing). The deposit amount is stated in the quotation or contract.
Documents: we confirm receipt of payment by message or email and issue a VAT invoice on request.
2. Delivery of services
- Performances, classes and events are delivered in person at the agreed venue and time; no goods are shipped.
- Our team arrives before showtime as agreed to set up and check sound and lighting.
- For events outside Hanoi, travel and accommodation costs are quoted in advance.
- At the end of the event both parties confirm completion (an acceptance record for organisations).
3. Changes, cancellations and refunds
If you change or cancel
- Change of date or venue: give at least 3 days' notice; we will rebook once at no cost if performers are available.
- Cancellation 7 days or more before the event: the deposit is refunded minus any documented costs already incurred.
- Cancellation within 7 days of the event: the deposit is not refundable unless the contract says otherwise.
If we cannot deliver
- We tell you immediately and offer equivalent performers or a programme.
- If you do not accept the alternative, we refund 100% of the amount paid.
- If the service does not match what was agreed because of our fault, we refund or reduce the price accordingly.
How refunds are made: send your request to 083.9988.966, Zalo or hocvienaothuat@gmail.com with your name, phone number, event and reason. We reply within 2 working days and transfer the refund to the paying account within 5–7 working days after approval.
Where a contract is signed, its terms on changes, cancellation and refunds prevail.
Updated: 22 Oct 2026 ·